Dear Fluke Customer,
Fluke Corporation has identified a safety issue affecting certain 374 FC, 375 FC, 376 FC, and 902 FC Clamp Meters (‘Affected Products’). As a precautionary measure, Fluke has decided to voluntarily recall all of the ‘Affected Products’ and provide affected customers with free repair.
We are sorry for any inconvenience this might cause you, and hope you'll understand that customer safety is our utmost priority.
The following ‘Affected Products’ are being voluntarily recalled:
|Model Name||Manufacturing Dates||Starting Serial No.||Ending Serial No.|
|FLUKE-902 FC||05/21/2019 – 12/31/2020||46116001SV or 46116001MV||52019999SV or 52019999MV|
|FLUKE-374 FC||02/23/2019 – 12/31/2020||45243001SV or 45243001MV||52019999SV or 52019999MV|
|FLUKE-375 FC||03/01/2019 – 12/31/2020||45304001SV or 45304001MV||52019999SV or 52019999MV|
|FLUKE-376 FC||03/11/2019 – 12/31/2020||45405001SV or 45405001MV||52019999SV or 52019999MV|
Where to find your product serial number
Product serial numbers appear on product box and on back of product. If serial number cannot be found, consider your clamp meter to be an ‘Affected Product.’
If you cannot locate the serial number on your clamp meter, or if the serial number is illegible, please check the back of the clamp meter to find the country of origin molded into the battery door. If it says “Assembled in Malaysia” or “Assembled in Singapore” you should consider the clamp meter an ‘Affected Product.’
All related models shipped from Fluke after 1/1/2021 and with serial numbers not included in the table above are NOT impacted by this recall.
Description of safety issue
It has been determined that certain 374 FC, 375 FC, 376 FC, and 902 FC Clamp Meters may contain a manufacturing error such that a safety protection component may be rendered inoperable. Because of this, there may be severely limited or even no protection provided against arc explosion, burns, or electric shock if hazardous voltage is applied to the terminals while in rotary switch positions not rated for the voltage. These rotary switch positions include the Ω (Ohms) function for all models and additionally the µA (microamperes), temperature, and capacitance rotary switch positions for the 902 FC. It is considered foreseeable misuse to apply a mains voltage to the terminals while in any of these product functions. The probability and extent of injury increases as the voltage and prospective short circuit current of the electrical installation increases.
Please IMMEDIATELY STOP using your ‘Affected Product.’ Please return your ‘Affected Product’ to Fluke, at no cost, for repair.
Upon return of your ‘Affected Product’ in accordance with the instructions below, your ‘Affected Product’ will be repaired.
What you need to do now
- Please register your ‘Affected Product.’
- Include all of your contact information, including email address and shipping address.
- Within 1 to 2 business days we will send you a prepaid shipping label for the return of your Affected Product. Please provide your own shipping container (packages that have hazardous material or dangerous goods warnings should not be used). Your repaired product will be returned to your shipping address.
At Fluke, safety is our number one priority, and we apologize for any inconvenience this matter may cause.
Units in the defined serial number range that had the issue corrected can be identified by a yellow sticker in the battery compartment and the unit container: