Fluke 87V Premium Care Plan Terms and Conditions
Last Updated: 9/3/2025
The terms and conditions (“Terms”) under which Fluke will provide Fluke 87V Premium Care (“Premium Care”), as more fully defined herein, to the purchaser of Premium Care (“Member” or “you”), and the responsibilities of the Member and Fluke are as follows:
1. PURPOSE
Premium Care is a paid membership for Fluke customers only, providing a range of services not available to the regular customer base (“Services”). These Services are established by the purchase of Premium Care coverage, available within the United States, only, and applies exclusively to the Fluke 87V Digital Multimeter models with serial numbers 5300000 or higher, which indicate manufacture on or after January 1, 2021 (“Hardware”). The Fluke 87V EX and MAX models are not eligible for Premium Care. Premium Care is exclusive to the original purchaser and is non-transferable.
2. GENERAL
The Services will remain available for each applicable Product for 12 months from the date of purchase of Premium Care and upon annual renewal for each subsequent year (the initial 12-month coverage period may be referred to as the “Initial Term” and any subsequent 12-month coverage period(s) may be referred to as a “Renewal Term(s)”). The Initial Term and any Renewal Term may be referred to individually as a “Term”. Fluke reserves the right to change or modify these Terms at any time and in its sole discretion. If Fluke makes changes to these Terms, Fluke will provide notice by updating the “Last Updated” date at the top of these Terms. Fluke encourages you to frequently review the terms and conditions to ensure that you understand the terms and conditions that apply to Premium Care. Your continued use of the Services will confirm your acceptance of the revised Terms.
3. RESPONSIBILITIES
3.1 - Member will: Maintain accurate and up-to-date records of the number and location of all Hardware and serial numbers. Cooperate with Fluke personnel in the diagnosis of any error or defect in the Hardware reported by Member. Make available to Fluke all reasonable information, facilities, services, and access required by Fluke in order to perform Services.
3.1.1 – To receive Service, You must create a Fluke account and register your Hardware at https://my.fluke.com. After registering the Hardware, activate Premium Care using the code from the activation email.
3.1.2 – Once Premium Care is activated, you may contact technical support to request Service. Unregistered Hardware will delay Service or be denied.
3.2 - Fluke will: Use its reasonable efforts to ensure that Premium Care will be performed with reasonable skill and care. The express terms of Premium Care are in lieu of all warranties, conditions, undertakings, terms of obligations implied by statute, common law, trade usage, course of dealing or otherwise, all of which are hereby excluded to the fullest extent permitted by law.
4. DESCRIPTION OF PREMIUM CARE SERVICES
4.1 Priority Technical Assistance
4.1.1- Premium Care provides Priority Attention to Members Monday through Friday between 6:30 a.m. and 4:00 p.m. Pacific Time (“Tech Support Hours”). Customers may call the hotline during the Tech Support Hours or e-mail their questions to Fluke at the technical assistance phone number or address assigned to Member in its activation e-mail. Contact information may be updated by Fluke from time to time and will be communicated to Member by e-mail.
4.1.2 – Fluke will endeavor to provide “Priority Attention” for questions received from Premium Care Members over customers without Premium Care if received at the same time. Attention to questions received from Premium Care Members at the same time will be in the order they were received.
4.2 Hardware Repair or Replacement
4.2.1 - When Hardware has been pre-qualified as defective or faulty, Fluke will either exchange or repair the unit, at Fluke’s discretion, at no charge to the Member. The model exchanged will be the same unit covered by Premium Care.
4.2.2 - Any repair Service must be performed by a Fluke authorized Service representative.
4.2.3. – Premium Care provides coverage for accidental Hardware damage during the Initial Term (beginning immediately upon the date of Premium Care purchase) and then for each subsequent Renewal Term, if any. Members may only make a maximum of two repair Claims per Term. A “Claim” is any Member request to Fluke Technical Support for which an RMA is generated.
4.2.4 - Any Hardware, either abused, misused, modified, improperly operated, (“abused”) or simply “worn out” due to normal usage does not qualify for Services. Fluke reserves the right to determine if the cause of failure or out of specification performance is due to expected normal wear and tear or abuse of the Product. Should Fluke determine that the Product failure is due to abuse, any applicable warranty or Premium Care coverage will be immediately voided for that Product. Future coverage will be denied to this Product unless it has undergone repair and is deemed suitable for coverage by an authorized Fluke Service repair facility.
4.2.5 – Hardware must have been continuously covered by the standard warranty or Premium Care coverage to be eligible for Premium Care repair Services. Out of warranty hardware or hardware with lapse in Premium Care coverage must be judged “warranty supportable” by a Fluke authorized service center to be eligible for initiation or re-installment into Premium Care. There is a nominal charge for this service; however, the Member may forego the charge, but they must wait a minimum of thirty (30) days before using any repair Service of the program.
4.2.6 - Fluke reserves the right, in its sole discretion, to determine eligibility for repair coverage.
4.3 Hardware Calibration
Calibration services are not included in Premium Care; however, Z540 traceable calibration services are available at a 50% discount off of then-current Fluke standard U.S. List Price. Your payment information is required at the time of your request in order to authorize the discounted service. Calibration services require separate billing authorization. Once Your request is confirmed, Fluke will issue You a prepaid shipping label for sending in your Hardware. This discount may be used only once per Term.
4.4 Damaged Accessory Replacement
Once per Term, each of the following accessories may be replaced in the event of accidental damage:
- 80BK-A Temperature Probe
- TL75 Hard PointTM Test Lead
- AC175 Alligator Clips
Requests for accessory replacement must be submitted through Fluke Technical Support and are subject to verification. Any accessories, either abused, misused, modified, improperly operated, or simply “worn out” due to normal usage do not qualify for replacement. Fluke reserves the right, in its sole discretion, to determine eligibility for replacement coverage.
4.6 Shipping
Complimentary shipping is provided for both sending the Hardware and/or accessories in for Service and returning it after Service is complete . When shipping to Fluke, Member bears risk of loss up to Fluke’s destination point. For return service, Member bears risk of loss once Fluke delivers to the carrier. Shipping methods and carriers are selected at Fluke’s sole discretion. Prepaid shipping labels will be issued upon approval of Service request. Shipping addresses must be located within the United States.
5. PAYMENT TERMS AND GOVERNING LAW
5.1 - Full payment for Premium Care is to be made at purchase, unless otherwise stipulated. Member may cancel a care plan within 30 days of the date of initial purchase, provided that no Claims have been made. After the earlier of 30 days after the date of initial purchase or the date that Member makes a Claim, Premium Care becomes non-cancelable and non-refundable.
5.2 – These terms and conditions and Member’s purchase of Premium Care are governed, construed and enforced according to the laws of the laws of the State of Washington, without applying any conflicts or choice of law provisions under such law that might refer the construction or interpretation of any term hereof to the laws of any other jurisdiction.
6. LIMITATIONS OF LIABILITY
6.1 - THESE TERMS AND CONDITIONS DO NOT CONSTITUTE A PRODUCT WARRANTY. THE PRODUCT AND ALL MATERIALS RELATED TO THE PRODUCT ARE SUBJECT EXCLUSIVELY TO THE WARRANTY ACCOMPANYING THE PRODUCT AT TIME OF PURCHASE.
6.2 –TO THE MAXIMUM EXTENT PERMITTED AT LAW, THE TOTAL AGGREGATE LIABILITY OF FLUKE OR THIRD-PARTY PROVIDERS UNDER THESE TERMS OR IN CONNECTION WITH THE PREMIUM CARE, UNDER ANY THEORIES OF ACTION WHATSOEVER OR IN ANY FORUMS, SHALL NOT EXCEED THE ORIGINAL PURCHASE PRICE PAID FOR THE PRODUCT COVERED BY THE PREMIUM CARE. FLUKE OR THIRD PARTY PROVIDERS SHALL NOT BE LIABLE UNDER THESE TERMS OR IN CONNECTION WITH THE PREMIUM CARE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES OF ANY KIND (INCLUDING LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF USE OR DATA AND INTERRUPTION OF BUSINESS), WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), WARRANTY, GUARANTEE OR ANY OTHER LEGAL OR EQUITABLE GROUNDS, EVEN IF THEY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
6.3 – PREMIUM CARE DOES NOT COVER AND SPECIFICALLY EXCLUDES ANY LOST OR STOLEN PRODUCT.