Q. What Fluke products are eligible for Premium Care?
A. The products listed below are the only products eligible for Premium Care currently, although we are working on adding more products.
Q. How do I activate my Premium Care plan?
A. If you purchased a Premium Care plan bundled with a product, scan the QR code on the box that came with your product or visit https://my.fluke.com/en-US/register-product/ and enter the model name, serial number, and purchase date of your product. Scanning the provided QR code will automatically populate the model name, serial number, and purchase date.
A: If you purchased a Premium Care plan separately without a product, you will receive an email confirming activation of the plan and additional instructions to take advantage of your benefits.
Q. Is Fluke Premium Care or Gold coverage available in countries that have been embargoed by the U.S. government?
A. No. Our policy is to comply with the technology embargo list issued by the United States Department of Commerce.
Q. What countries can you currently get support with full repair/loaner exchange and calibration benefits?
A. Fluke strives to provide support within as many countries as possible. The repair/loaner exchange, extended accessory warranty, and calibration benefits are only available within certain countries. Please see our full terms and conditions for an up-to-date list of available countries. Repair loaners are available within 24-hours, and to receive a loaner unit during calibration (available in most regions), we recommend you schedule your appointment 6 weeks in advance of your required calibration date. If a loaner is not required or calibration cannot be scheduled in advance, Customers may opt to instead receive a shipping waybill and calibrations will receive first-on-bench priority. Typical turnaround time for a calibration is 5 working days. Coverage is not available in all countries – please speak with your Sales representative for other support options:
Q. Can I still qualify for and get Fluke Premium Care or Gold support if the product I bought from you is out of warranty?
A. Yes. You can still qualify for membership as long as we support the product. Typically, that’s up to four years (may be fewer, depending on parts availability and other factors) after new sales have been discontinued. If you’re interested in coverage but your equipment is out of warranty, at our option, you may have to submit your product to an authorized service center for evaluation. There is normally a charge for this service. If you choose not to submit your unit for evaluation, we request that you wait a minimum of 30 days before requesting any of the repair or services.
Q. How long will my coverage be in effect?
A. Coverage is granted 12 or 36 months from the date of purchase to compensate for possible lag time in shipping of your covered product. Renewals are for 12 or 36 months from the date of renewal.
Q. Will you send me renewal notices?
A. We’ll send you a "reminder of renewal" notice by email three months prior to your coverage expiration so you can renew it and experience no loss of coverage. One month prior to renewal, we will attempt to contact you personally to inform you of your upcoming membership expiration.
Q. Can I invoke loaner or exchange unit benefits for non-standard service repairs?
A. No. Unit loaner or exchange benefits are not available for non-standard service repairs. Non-standard service repairs include abuse, or model-wide recalls or “service actions.”
Q. If I don’t purchase Fluke Premium Care or Gold support, what are the standard manufacturer warranties for Fluke products?
A. This varies by product. Please reference the product specific manuals on our website.
Q. If I buy Fluke Premium Care or Gold support, do I qualify for all prior software/firmware upgrades available?
A. No. Unless otherwise stipulated, you must be at the current revision of the software or firmware when purchasing support. If you are not, you must purchase prior upgrades. All future upgrades, once at the current revision, are yours at no charge.
For more information on Fluke Premium care, or to request a product quote we recommend that you speak to a Fluke Specialist.