Fluke Premium Care is a paid support offering designed for users who wish to maximize equipment availability.
When you invest in the best equipment in the industry, you want your money to go as far as possible. Fluke Premium Care provides coverage above and beyond your tool’s original product warranty, so you don’t need to worry about unexpected downtime caused by damaged test equipment, accessories, or tools in need of calibration or repair.
Fluke Premium Care is available in both a Standard and Gold level with one-year or three-year plan options so you can choose the plan that is right for you.
Standard warranty | Premium Care–Standard | Premium Care–Gold | |
Repair manufacturing defects | ✓ | ✓ | ✓ |
Annual calibration or performance test | ✓ | ✓ | |
Accident repair | ✓ | ✓ | |
Expedited calibration and repair | ✓ | ✓ | |
Expedited freight | ✓ | ✓ | |
Replacement of damaged accessories | ✓ | ✓ | |
Software updates | ✓ | ✓ | |
Priority tech support | ✓ | ✓ | |
Loaner equipment | ✓ |
Don’t risk rejection of results by using an out-of-date tester. Fluke Premium Care includes one annual calibration and performance check per year, free of charge, at any of our Authorized Fluke Service Centers. If damage is found, Fluke Premium Care will make the necessary repairs to refurbish your tester. This proactive coverage helps avoid an unplanned repair later.
No-hassle, no-charge repair services including labor.
Accessories that originally shipped with your covered test tool and have been qualified as defective by our technicians will be replaced, free of charge, during the term of your agreement.
Covered accessories include:
*some limitations, see Terms and Conditions
Fluke Premium care customers have access to no-hassle, no-charge repair services including labor, parts and priority shipping. They are also provided with direct priority phone number to our world-class Technical Assistance Centers (TAC) so your technicians can call us directly from your job site for assistance with their tool.
Fluke Premium Care helps you reduce downtime, lower your operational costs, and reduce unplanned expenses—all while giving you frictionless customer support. See how Fluke Premium Care compares to the individual costs of the services it covers:
Fluke Premium Care, 1 year plan | Individual services* | ||||||
Model | Product covered | Annual cost | Repair of defective unit | Damaged accessory replacement | Annual calibration and performance check | Expedited freight | Total potential cost |
FPC1S-SCM190-1 | 190 Series ScopeMeter® Portable Oscilloscope | $720 | $1225 | $200 | $464 | $100 | $1998 |
FPC1S-MDA-500-1 | MDA Series Motor Drive Analyzers | $828 | $1383 | $400 | $622 | $100 | $2505 |
FPC1S-FPQ170-1 | 1770 Series Power Quality Analyzers | $1080 | $1350 | $500 | $400 | $100 | $2350 |
*Note: Costs are approximated as price varies depending on model, accessory, shipping location, etc.
Description | 1-year Standard | 3-year Standard | 1-year Gold | 3-year Gold |
Fluke 190-102-III ScopeMeter Test Tool | FPC1S-SCM190-1 | FPC3S- SCM190-1 | FPC1G- SCM190-1 | FPC3G- SCM190-1 |
Fluke 190-202-III ScopeMeter Test Tool | ||||
Fluke 190-204-III ScopeMeter Test Tool | ||||
Fluke 190-502-III ScopeMeter Test Tool | ||||
Fluke 190-504-III ScopeMeter Test Tool | ||||
Fluke 190-504-III ScopeMeter Test Tool with Premium Care Bundle | FLUKE-190-504/ FPC | – | – | – |
Fluke MDA-550 Motor Drive Analyzer | FPC1S- MDA- 500-1 | FPC3S- MDA- 500-1 | FPC1G- MDA- 500-1 | FPC3G- MDA- 500-1 |
Fluke MDA-550 Motor Drive Analyzer with Premium Care Bundle | FLUKE-MDA-550/ FPC | – | – | – |
Fluke 1773 Power Quality Analyzer | FPC1S-FPQ170-1 | FPC3S- FPQ170-1 | FPC1G- FPQ170-1 | FPC3G- FPQ170-1 |
Fluke 1775 Power Quality Analyzer | ||||
Fluke 1775 Power Quality Analyzer with Premium Care Bundle | FLUKE-1775/FPC | – | – | – |
Fluke 1777 Power Quality Analyzer | FPC1S- FPQ170-1 | FPC3S- FPQ170-1 | FPC1G- FPQ170-1 | FPC3G- FPQ170-1 |
Support For Fluke Industrial Products
USA: Call the Premium Care phone number in your Gold welcome email.
[email protected]
Support for Fluke Networks Products
For additional information:
http://www.flukenetworks.com/content/gold-product-support
For complete terms and conditions please download our terms and conditions document.
In order for you to receive the services provided by Fluke Premium Care you must first activate your product. Activation requires you to set-up an account (if you don’t already have one) and provide information about your company and the product to be covered.
Purchase of Fluke Premium Care for a tester you already have
Processes can vary depending on where you are located, but member service requests take priority at all our authorized service centers.
All requests for Fluke Premium Care and Gold repair, calibration, loaner units, or accessory replacements must go through Technical Assistance.
Please note: You will be asked for your contact information, model and product serial number(s) to verify coverage.
Ways to contact Technical Assistance in US and Canada
Support for Fluke Industrial Products
USA: Call the Premium Care phone number in your Gold welcome email.
[email protected]
Support for Fluke Networks Products
[email protected]
Log in to My Account and submit a New Support Incident
Click here to submit a Service request on the web
Type of Service | Process/What to Expect |
Repair |
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Annual Factory Calibration |
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Accessory Replacement |
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Q. Is Fluke Premium Care or Gold coverage available in countries that have been embargoed by the U.S. government?
A. No. Our policy is to comply with the technology embargo list issued by the United States Department of Commerce.
Q. What countries can you currently get support with full repair/loaner exchange and calibration benefits?
A. Fluke strives to provide support within as many countries as possible. The repair/loaner exchange, extended accessory warranty, and calibration benefits are only available within certain countries. Please see our full terms and conditions for an up-to-date list of available countries. Repair loaners are available within 24-hours, and to receive a loaner unit during calibration (available in most regions), we recommend you schedule your appointment 6 weeks in advance of your required calibration date. If a loaner is not required or calibration cannot be scheduled in advance, Customers may opt to instead receive a shipping waybill and calibrations will receive first-on-bench priority. Typical turnaround time for a calibration is 5 working days. Coverage is not available in all countries – please speak with your Sales representative for other support options:
Q. Can I still qualify for and get Fluke Premium Care or Gold support if the product I bought from you is out of warranty?
A. Yes. You can still qualify for membership as long as we support the product. Typically, that’s up to four years (may be fewer, depending on parts availability and other factors) after new sales have been discontinued. If you’re interested in coverage but your equipment is out of warranty, at our option, you may have to submit your product to an authorized service center for evaluation. There is normally a charge for this service. If you choose not to submit your unit for evaluation, we request that you wait a minimum of 30 days before requesting any of the repair or services.
Q. How long will my coverage be in effect?
A. Coverage is granted 12 or 36 months from the date of purchase to compensate for possible lag time in shipping of your covered product. Renewals are for 12 or 36 months from the date of renewal.
Q. Will you send me renewal notices?
A. We’ll send you a "reminder of renewal" notice by email three months prior to your coverage expiration so you can renew it and experience no loss of coverage. One month prior to renewal, we will attempt to contact you personally to inform you of your upcoming membership expiration.
Q. Can I invoke loaner or exchange unit benefits for non-standard service repairs?
A. No. Unit loaner or exchange benefits are not available for non-standard service repairs. Non-standard service repairs include abuse, or model-wide recalls or “service actions.”
Q. If I don’t purchase Fluke Premium Care or Gold support, what are the standard manufacturer warranties for Fluke products?
A. This varies by product. Please reference the product specific manuals on our website.
Q. If I buy Fluke Premium Care or Gold support, do I qualify for all prior software/firmware upgrades available?
A. No. Unless otherwise stipulated, you must be at the current revision of the software or firmware when purchasing support. If you are not, you must purchase prior upgrades. All future upgrades, once at the current revision, are yours at no charge.
For more information on Fluke Premium care, or to request a product quote we recommend that you speak to a Fluke Specialist.