Fluke's Customer Support Services group is dedicated to a single goal: Provide the best possible service for both our products and our customers. Learn about repair services and replacement parts, which are available through our network of global certificed service centers.
These cost-effective services can be used to repair or calibrate your Fluke equipment on a one-time basis. For customers who routinely service their own instruments, this service offers an easy way to smooth out your peak work loads. For others, it's an easy and economical way to take advantage of Fluke's extensive service capabilities.
The Standard Price Service Program sets a fixed charge for calibration and/or repair for each type of instrument. The calibration and/or repair price includes all labor and most materials required.
These standard prices, which are based on historical time and material averages, help you determine service costs in advance. They also eliminate potentially critical delays caused by quotation and approval procedures. Of course, some units may fall outside the scope of the program because of age, abuse or misuse. In such cases you will be advised and, only with your approval, charged on the basis of the actual labor and parts required. Evaluation fees may apply.
Each Fluke service center is equipped with the necessary instruments, standards, procedures, and personnel to maintain Fluke products at peak performance. Proper use of measurement standards is carefully and continually monitored through a corporate controlled audit program.
Repair price is at a flat rate cost. It covers parts, labor, and calibration or performance tests necessary to repair the instrument and have it operate within published specifications. It also includes any factory authorized modifications to bring it up to current standards.
Repairs requiring replacement of cathode ray tubes, rechargeable battery packs, or mechanical and electromechanical parts are also excluded. Any excluded parts required to make the repair will be billed at the current published price. Prices do not include unrelated multiple assembly failures, workmanship related problems, accessories or evidence of abuse or overload.