Volt Alert FAQ
A. To properly identify your 1AC-I tester as a recalled product, look for the four product characteristics below:
A: Fluke is voluntarily recalling its Fluke 1AC-I VoltAlert® voltage tester because the voltage indicator red light can fail to illuminate, which can mislead a user to believe there is no voltage in the circuit that is being measured. This can result in serious injury or death from electrical shock or thermal burns, or death by electrocution.
A. You can't tell if it's defective or not. The defect may become apparent without your knowing it. Your product is recalled even if it seems to work correctly. Please stop using it immediately!
A. A replacement unit is not available yet. Therefore, Fluke is offering you a choice of two products, each of which has a higher price and more features.
A. There are several differences, consult the comparison chart ».
A. There are several differences, consult the comparison chart ».
A. Fill out the online form or call the recall number 888-973-5853 between the hours of 6:30 AM to 3:00 PM Pacific Standard Time, to receive a postage paid return envelope to submit your product.
Q: What happens when I call the 1AC-I Recall phone number after the normal operating hours of 6:30 AM to 3:00 PM Pacific Standard Time?
A: You will hear voicemail instructions on how to submit your request for a 1AC-I mailer over the phone.
A: No, to get the replacement units, you need to follow the return steps listed on the customer letter.
A: Fluke uses this information to send you the necessary package to return your 1AC-I.
A: It could take up to 3 weeks depending on shipping and how you submit your return request.
A: If you did not select a replacement model, Fluke will automatically send you a Fluke 1AC-II.
A: Only if you select to use the form attached to the customer letter and you mail the unit yourself. If you call 888-973-5853 or fill out the online form, Fluke will send you a prepaid envelope to return your 1AC-I and then we will ship your replacement unit free of charge.