- To receive the best service, all instruments covered by a Priority Gold CarePlan must be registered at www.fluke.com/gcpreg you must also obtain an RMA (return material authorization) number before sending your covered instrument in for calibration or repair. Contact your local Fluke Calibration sales representative if you need assistance. If a covered Priority Gold CarePlan instrument received at our labs is not registered on our web site, or does not have an RMA number, you may experience a service delay until we can confirm your Gold CarePlan status.
- Calibration turnaround time is product-specific and may vary by products.
- In-house turnaround time is not available in all countries; contact your local Fluke Calibration representative for details.
- Priority shipping times vary by country. Return freight and customs for international shipments are the customer’s responsibility.
- PCN (product change notice) updates concern operations and specifications important to maintaining proper product operation. Only level 1 and level 2 PCN changes are installed under a Priority Gold CarePlan.
- Repairs are not covered under these plans for the first 60 days from the CarePlan purchase date on one- and two-year plans. Three-, four-, and five-year plans are covered for repair from the day of CarePlan purchase. Calibrations associated with these plans may be used at any time after completing your CarePlan registration online at www.fluke.com/gcpreg. a. If your covered instrument requires repair within these time periods, you will receive a 15 % courtesy discount from our standard repair and calibration rates for these services. You may apply your plan’s calibration to a non-covered repair. A separate purchase order or other billing authorization will be required for these out-of-plan services.
- Instruments showing signs of failure due to physical abuse, improper operation or application do not qualify for free repair and will be repaired at standard repair rates minus a 15 % discount.
- Our lab managers will review your older instrument for serviceability through a pre-arranged inspection for a nominal inspection fee. If we determine that your unit is not suitable for this plan, you will be offered alternatives for the care of your unit.
- Not all calibrations are available for all products or in all countries.
- The type of annual calibration offered is product-specific. ISO 17025 accredited calibration will be offered if the option exists. If not, Z540 or factory calibration will be offered. If calibration type is specified as STD in the contract name, Z540 will be provided.
- When we return your instrument to you after calibration or repair services are complete, we will ship with priority service.
- Support For Fluke Calibration Products: call 800-882-6153 or send email to premiumcare@fluke.com.