A: The mobile app is free to download on compatible devices from the Apple App Store or Google Play.
There are multiple options for purchasing subscriptions of Fluke Connect® Assets.
Apple Store (iTunes) – One 12 month license subscription costs USD $249.99 Google Play – One 6 month subscription costs USD $149.99
You may also purchase both single and multiple licenses at once for your team. You can get 5-license subscriptions at USD $1,199.99 ($10 discount per license) or 10-license subscriptions at USD $1,999.99 ($50 or 20% discount per license). All multiple license subscriptions require an annual commitment.
Multiple license purchase is only available at flukeconnect.com/pricing.
For more information on subscription options, please read more.
A: The app should be fairly simple to use if you are familiar with both smartphones and Fluke test tools. App navigation like finger swiping may be similar to the OS of your device.
Read more below for a full view of how Fluke Connect® Measurements and Fluke Connect® Assets compare
|Fluke Connect® Measurements
|Fluke Connect® Assets
|Standard: Wirelessly save measurements to the Fluke Cloud™ and add text or audio annotations
|Plus: Assign measurement to a specific asset
|Trend measurements in a single session and view the time series graph
|ShareLive™ video calls
|View live tool measurements, video and audio to collaborate in real time
|Fluke Cloud™ storage
|Securely store up to 5 GB of data securely, per user
|Standard: Create reports with accurate and traceable maintenance data
|Plus: Generate a customizable report with Asset Analysis data
|View all types of maintenance data gathered by the software for an individual asset in one place, to more quickly identify and solve problems
|Asset Health dashboard
|Generates a summary of all assets tracked by a user over time for easy identification of correlated or periodic failures
|Asset Status dashboard
|Shows a summary of all assets with their current status, based on the most recent maintenance actions, to quickly identify where to focus
|Create a hierarchy of assets showing test points, individual assets and groups of assets
|Easily access all relevant information for each asset in one place, including references, manuals, location and past inspection data
|Displays a news feed of all changes in an individual asset including current status and thresholds
|Automatically include maintenance data into work orders, view complete work order history and create work orders from the field
|Coming later this year
A: Please see the chart below for more information on which Fluke test tools are designed to work with the Fluke Connect software.
|TiS65/60 Infrared Camera
|Ti400 Infrared Camera
|TiX1000 Infrared Camera
|TiS55/50 Infrared Camera
|Ti300 Infrared Camera
|TiX660 Infrared Camera
|TiS45/40 Infrared Camera
|Ti200 Infrared Camera
|TiX640 Infrared Camera
|TiS20 Infrared Camera
|TiX560 Infrared Camera
|TiS10 Infrared Camera
|TiX520 Infrared Camera
|805 FC Vibration Meter
|3000 FC Series Wireless Multimeter
|289 True-rms Industrial Logging Multimeter (with ir3000 FC Connector)
|287 True-rms Electronics Logging Multimeter (with ir3000 FC Connector)
|a3000 FC Wireless AC Current Clamp
|a3001 FC Wireless iFlex® AC Current Meter
|a3002 FC Wireless AC/DC Current Clamp Module
|a3003 FC Wireless DC Clamp
|a3004 FC Wireless DC Clamp
|v3000 FC Wireless True-rms AC Voltage Meter
|v3001 FC Wireless DC Voltage Meter
|t3000 FC Wireless K-Type Temperature Meter
|789 ProcessMeter™ (with ir3000 FC Connector)
|ir3000 FC Connector
|Fluke Connect Wireless SD Card
A: Fluke is committed to adding products from the test tools portfolio to the Fluke Connect family. Please stay tuned for updates on our website.
A: When using a device running iOS, up to 11 instruments can be connected at one time: 10 using low energy radio and 1 using WiFi; with each instrument sending a reading to be displayed simultaneously on the app.
When using a device running the Android OS, up to 7 instruments can be connected at one time: 6 using low energy radio and 1 using WiFi; with each instrument sending a reading to be displayed simultaneously on the app.
A: Yes. Fluke Connect sw3000 software and the accompanying pc3000 USB adapter can be installed on the PC. When you connect a Fluke Connect module to your test point and you are running a Windows-based OS (Windows 7 or newer), you can then view the results on your PC - up to 20 meters (65.6 feet) away.
You can also view and update Fluke Connect® Measurements and Fluke Connect Assets using a web browser on a PC.
A: The Fluke Connect® Assets software is compatible with the following devices:
A: Sharing data between Fluke Connect modules that use low energy radio and the Fluke Connect app on a smartphone should not increase data usage. Using point-to-point WiFi between the app and a thermal imager should also not impact your data usage, though it may use your WiFi bandwidth, possibly inhibiting Fluke Cloud™ communications over WiFi. Using a WiFi network to share data between the app and the Fluke Cloud should have minimal impact while using a cellular network may increase data usage. To manage the settings of when your phone and the cloud communicate, turn off wireless capability on your phone or enable airplane mode and turn on Bluetooth.
Connecting the app to a Fluke Connect test tool will generally use a similar amount of battery usage as connecting your phone to any other low energy Bluetooth device, such as a fitness tracker. Connecting the app point to point with a WiFi-enabled infrared camera uses a similar amount of battery usage as connecting to local WiFi devices in your home or office.
A: Each Fluke Connect® tool is designed to use low energy radio or WiFi communication, depending on the amount of data transferred and available battery life. This means that 3000 FC multimeters, modules, the ir3000 FC Connector and the 805 FC vibration meter use low energy radio communication. WiFi is used by tools that typically transfer a large amount of data, like thermal imagers.
A: The app and modules communicate up to 20 meters apart, though the distance will vary based on interference from the surrounding environment, whether electrical or physical, e.g. a wall. To achieve the 20 m distance, you should create a line of sight between the test tool and the smart device, with no obstructions between the devices. When test tools are placed behind a closed electrical panel, the communication distance will be reduced to approximately 3 m, depending on the panel configuration, how the modules were placed, or how many obstructions there are.
A: It generally takes about 1-5 seconds to connect to one Fluke Connect module, using low energy radio communication. When connecting to multiple Fluke Connect devices at a time, connection time may be longer.
A: No. The Bluetooth and WiFi connections to the smartphone are point to point. In other words, Bluetooth and WiFi can talk directly to matching radios in the phone. In order to upload measurements, an Internet connection via WiFi or cellular data is required.
A: Data will be stored locally until the phone has a network connection, at which point the data will be saved in the Fluke Connect Cloud™. If WiFi is turned off, the app will not be able to receive data from thermal imagers.
A: Yes, with a network connection via cellular data. In situations where bandwidth is limited, the ShareLive feature might only allow users to share audio and measurements.
A: Most compatible smartphones have more memory than Ti or 3000 FC tools produce. For example, the smallest memory smartphone has 8 GB. The size of a Ti125 image is typically about 0.5MB and the size of a note you recorded to share is a bit more. Depending on the memory you have available, you could potentially store thousands of thermal images before running out of memory.
A: Fluke Cloud™ storage infrastructure has been designed to be one of the most secure cloud computing environments available today. Our service provider uses premiere electronic surveillance, multi-factor access control systems and 24x7 staffing at its data centers. Furthermore, servers have built-in firewalls, encrypted data storage and secure access designed to protect your data.
A: The Fluke Connect® app requires a personal login. To gain access, we recommend that all smart devices used for company business have a mandatory overall login code and that any proprietary information be locked behind additional security tools and measures. Users also have the option to change their app password via the web user interface, blocking access by any unauthorized person who may have obtained the phone and learned the original password.
A: Once the information is transmitted to the Fluke Cloud™ storage for a team account, Fluke Connect is designed to permit only those people specifically given access by the administrator to view the data. The administrator specifies who has access to the information for that team, which helps prevent unauthorized users from accessing data.
A: Under the current terms of service, your data remains on the system until you tell us to delete it. Fluke retains the right to impose a time limit. If you are using Fluke Connect® Assets as a result of a special offer and no longer have an active account, there may be limitations placed on which data is accessible after the promotion ends.
The administrator chooses who to share data with. Within Fluke Connect, the administrator can invite a team member via email. Typically, one person within an organization is designated as the administrator and issues the team invitations, centralizing data sharing and access privileges. Once team members accept, they then can share data. With Fluke Connect, your data options are:
For more information on how an admin delegates licenses to team members, please watch the video.
A: The only change to the Ti125, Ti110, Ti105, Ti100, Ti95 and Ti90 models is the addition of the Fluke SD card to the box. The Ti400 firmware upgrade made in 2014 enables communication with the Fluke Connect® system.
A: Not at this time. The refresh rate on the infrared camera and the phone is not high enough to support live streaming thermal scanning or video.
A: No. The refresh rate on the infrared camera and the phone is not currently high enough to support live streaming thermal scanning. We recommend that you save and share still thermal image. To share video, uploading to the Fluke Cloud™ provides an optimal experience for those viewing the video.
A: Not at this time. This capability is expected to be added in a future release. Please stay tuned for the latest Fluke Connect feature availability on our website.
A: Any thermal or digital image that you take and save to the app is saved to the Fluke Cloud, where it will be permanently accessible by you and others on your team with an active app account.
A: The SD card is Fluke-specific. Off-the-shelf wireless SD cards are not compatible with Fluke thermal imagers.
A: The battery life of the instruments is specified between 45 hours and 300 hours. The specified life is for normal use and logging. Use of the radio will shorten the specified battery life dependent upon how long and how often the radio is used. For most of the standalone modules, a continuous operating period of 1 week can be expected.
A: Yes, the modules will switch over to sleep mode after 20 minutes. The LCD shuts down but it will still be taking normal readings when in Log mode (just as the min-max mode of a DMM). If the radio is active, then the modules will wake up once every 5 seconds to see if there is a need to communicate. If nothing is detected then it should return to sleep mode.
A: No. The 789 Process Meter will be Fluke Connect-compatible with the addition of the ir3000 Connector. You will be able to read the value being sourced when the 789 is in the ramping or stepping mode. It is not currently possible to change the output mA signal directly from the app.
The Fluke 789 Process Meter, with the addition of the ir3000 Connector, can read an analog value and then communicate that analog value to the phone. There's no direct connection from the phone to the PLC, nor is there any specialized functionality that communicates the PLC channel being measured. Then, you can use the Fluke Connect app to do things like trending values or saving it in the Fluke Cloud for that PLC.