Need your Fluke Test Tool repaired or calibrated in- or out-of warranty? We recommend Fluke Australia’s Authorised Repair and Calibration Service Agent, Plus ES, for all warranty and non-warranty repair and calibration requirements.
Backed by over 100 years of continuous operation, Plus ES is the trusted service partner of various high-quality equipment suppliers including Fluke, and the largest utilities in New South Wales. With its NATA accredited calibration laboratory, Plus ES offers best-in-class quality and premium service across its people, processes, lab, and equipment.
Operating as a one-stop-shop for all repair and calibration needs, Plus ES completes 99% of all repairs and calibration in-house, meaning faster turnaround times for all projects and customers.
Phone: 1800 924 200
Fluke Australia Pty Ltd ACN 086 173 882 (Fluke Australia) warrants that all products manufactured, imported or supplied by Fluke Australia (goods) will be free from defects in workmanship and materials affecting normal use subject to the conditions and limitations provided in this limited warranty. The duration of the warranty on all goods is specified on the warranty card provided with the goods.
The purchaser (you) must contact Fluke Australia's Authorised Service Agent (Plus ES) regarding any defect claimed under this warranty. If you have purchased goods directly from Fluke Australia then the agent is Fluke Australia's Authorised Service Provider. If you have purchased goods from a reseller then that reseller is the agent. Fluke Australia reserves the right, at its sole discretion, to:
Certain conditions, warranties and obligations are implied by Australian law and cannot be excluded or modified (the "statutory warranties"). All warranties expressly given by Fluke Australia in this warranty, other than the statutory warranties, are collectively referred to as "express warranties". Any express warranties are given in addition to and without derogation from the statutory warranties. Other than the express warranties and the statutory warranties, Fluke Australia gives you no warranties, in respect of the goods, whether express or implied by operation of law or otherwise, including, without limitation, warranties of merchantability and fitness for a particular purpose, satisfactory quality and/or compliance with description, in respect of any goods manufactured, imported or supplied by Fluke Australia.
The extent of Fluke Australia's liability for a breach of the statutory warranties or express warranties is for the repair or replacement of the goods or the supply of equivalent goods or, at Fluke Australia's sole discretion, the payment of the cost of:
To the fullest extent permitted by law, this warranty does not apply, and Fluke Australia's obligations under this warranty do not extend, to any goods:
The express warranties do not apply, and Fluke Australia's obligations under this warranty do not extend, to:
The terms, conditions and limitations on which Fluke Australia Pty Ltd (Fluke Australia, we or our) warrants its products are set out in Fluke Australia's Statement of Limited Warranty (warranty). Nothing in this Notice adds to or detracts from the warranty. This Notice is provided for information purposes only. Any advice, recommendation, information or assistance provided by Fluke Australia in relation to the warranty is given in good faith and is believed by Fluke Australia to be appropriate and reliable, however, to the fullest extent permitted by law, any advice, recommendation, information, assistance provided by Fluke Australia in relation to the warranty is provided without liability or responsibility on the part of Fluke Australia.
Fluke® branded products that have not been manufactured by Fluke Australia are occasionally purchased by Australian Consumers (you) from persons or companies located overseas or from Resellers who have purchased these products from persons or companies located overseas without the involvement or consent of Fluke Australia. We refer to these products as "Grey Products". There is, of course, nothing wrong with either you or a Reseller buying products from overseas. Recent advances in the Internet have made it easy for anyone to buy products from online auction sites or from the web sites of overseas sellers. However, there is a problem when it comes to the warranty for these Grey Products.
In recent years we have received an increasing number of requests for service from Consumers who have purchased Grey Products themselves or have purchased Grey Products from a Reseller. Unfortunately these Consumers mistakenly believe that Fluke Australia has an obligation to warrant and provide free repairs for any and all products with the Fluke™ brand on it. This is not correct. The purpose of this Notice is to clarify the circumstances regarding Fluke Australia's warranty obligations and the obligations of those Resellers who buy and then resell Grey Products.
Fluke Australia's obligations regarding product warranties are fully described in Fluke Australia's warranty. Please refer to the warranty for detailed information on the terms, conditions and limitations of Fluke Australia's product warranties. Fluke Australia's warranty will always apply to Fluke® branded products manufacturer, imported or supplied by Fluke Australia. To assist you to understand how Fluke Australia's warranties relate to Grey Products we note the following:
Put simply, this means that if a Reseller buys Fluke® branded products (that have not been manufactured by Fluke Australia) from overseas and then sells these products in Australia, Fluke Australia is not liable for the warranty on those products. If you choose to buy these Grey Products from a Reseller then any claims that you have relating to defects in those Grey Products should be made to the Reseller who sold you the product. If you choose to buy Grey Products yourself from overseas then you must contact the person who sold you the Grey Products if those products are defective.
Fluke Australia recognises that it is the right of every Consumer to decide who you purchase products from. However, if you choose to purchase Fluke® branded products from any supplier other than Fluke Australia, or our Authorised Distributors or resellers who have obtained their products from Fluke Australia, then you may be purchasing a product that is not covered by Fluke Australia's warranty.
If you are unsure of the product that you intend to purchase, or if you would like to know which distributors or resellers stock Fluke® branded products covered by Fluke Australia's warranty, then please refer to the Where to Buy section of the official Fluke Australia website at fluke.com/en-au.
Lifetime is defined as seven years after Fluke discontinues manufacturing the product, but the warranty period shall be at least ten years from date of purchase; (Lifetime Warranty applies to products manufactured after October 1996). The warranty does not cover manuals, fuses, disposable batteries, damage from neglect, misuse, contamination, alteration, accident or abnormal conditions of operation or handling, including failures caused by use outside of the product’s specifications, or normal wear and tear of mechanical components This warranty covers the original purchaser only and is not transferable.