Dear Fluke Customer,
Fluke Corporation has identified a safety issue affecting certain Fluke T110, T130, and T150 Two-Pole Voltage Testers ("T-Pole Testers"). As a precautionary measure, Fluke has decided to voluntarily recall all of these products and provide affected customers with new and improved equivalent replacement products.
We are sorry for any inconvenience this might cause you, and hope you'll understand that customer safety is our utmost priority.
The following T-Pole Testers are being voluntarily recalled ("Recalled Testers"):
|Starting Serial No.
|Ending Serial No.
|up to Jul 2018
The Fluke T90 is NOT impacted by this recall. In addition, all T110, T130, and T150 T-Pole Testers shipped from Fluke after August 28th, 2018 and with serial numbers greater than those specified in the last column above are NOT impacted by this recall.
A. Description of safety issue
It has been determined that certain Recalled Testers may experience premature failure of the interconnecting cable under cyclical bending stress. Recent experiments conducted by Fluke have shown a wide distribution in the number of cycles to failure exhibited by the Recalled Testers, meaning that certain Recalled Testers are subject to failure earlier than expected, leading to a useful life for certain of them that Fluke considers unacceptable.
Further, the cable may fail in an intermittent fashion where, depending on the cable flex orientation, it is possible for a Recalled Tester to pass a self check continuity test or validation on a known voltage source, while subsequent tests may display a false negative. The primary function of a T-Pole Tester is to detect the presence or absence of voltage to determine whether it is safe to touch an electrical installation and begin work.
A false negative may lead to electric shock or arc flash from subsequent user actions as a result of the false negative indication, which may lead to injury or even death. Because of this risk, please IMMEDIATELY STOP using your T-Pole Tester and follow the recall instructions below.
Our R&D, Quality, and Safety teams have qualified a new cable to be used in the T-Pole Testers, which makes them more robust. In addition, we have now implemented additional improvements to the strain relief complementing the cable strength. Testing of these new changes has shown improvements in cable cycle performance. As of Aug 28th, 2018, these improvements have been implemented into production of the T-Pole Tester product family.
B. Product replacement
Please IMMEDIATELY STOP using your Recalled Tester. Please contact the distributor in your country outlined in the list below to return your Recalled Tester, at no cost, for replacement.
Upon return of your Recalled Tester in accordance with the instructions below, you will obtain a brand new and improved T-Pole Tester of the same model number. You will also receive a 1-year extension of the warranty from 2 to 3 years by simply registering the replacement product, upon receipt, online at www.fluke.com/registration.
C. What you need to do now
Contact the Fluke distributor in your country listed below and arrange for return of your product to their facility. The Fluke distributor will exchange your T-Pole tester free of charge.
Kindly take note that the cut-off date for this recall is 31st January 2019. Thereafter, Fluke distributors will no longer be accepting any return of products. Please contact Fluke Corporations directly.
Please accept our most sincere apologies for any inconvenience caused by this action and should you have any queries, please do not hesitate to contact us.