Fluke's Customer Support Services group is dedicated to a single goal: Provide the best possible service for both our products and our customers.
Learn about Fluke Premium Care plans. Get coverage that prevents unexpected downtime caused by damaged test equipment, accessories, or tools in need of calibration.
Measuring instruments are the 'heartbeat' of your company as they check and measure your production processes. They control the quality of your products and in the end are responsible for the success and the profitability of your business.
A regular check of your 'heartbeat' with traceable calibration equipment ensures your quality always matches the customer's expectations, which is vital where ISO 9001 certification is involved. Regular calibration lets you:
Links to quality manuals, policy documents, and ISO 9001 and ISO/IEC 17025 certificates can be found on the page Certificates and Accreditations.
To understand more about calibration, follow the link below.
Contact your nearest Fluke Service Center for more information on these services. Find out about the wealth of Support Services available for your Calibration products.
All calibrations (all levels of service) offered by Fluke, whether they are accredited or not are traceable to the International System of Units (SI) through recognized national metrology institutes (NIST, PTB, NPL, NIM, NRC, etc.), ratiometric techniques, or natural physical constants.
This includes new manufactured items that may not come with a calibration certificate but is offered with a “Statement of Calibration Practices”.
Note: Fluke’s policy is not to provide traceability charts or equipment standard’s certificate of calibration when that calibration is accredited or is offered with an accreditation.
The difference in the levels of service are with how information is reported to meet the customer’s needs. There is not a difference in the traceability provided as stated in the paragraph above. The term “Traceable” has been used in the past to define a specific level of service, but this is not appropriate considering all Fluke calibrations are traceable.
Delivered or referenced for new some products, this is not a calibration certificate but a statement that the product was calibrated per ISO9001 policies and procedures and is traceable.
Your instrument is calibrated to manufacturer's specifications using test equipment traceable to the International System of Units (SI) through National Metrological Institutes, ratiometric techniques or natural physical constants. It is returned with a Certificate of Calibration, calibration sticker, and seals. This calibration meets the requirements of ISO9001.
Your instrument is calibrated to manufacturer's specifications using test equipment traceable to the International System of Units (SI) through National Metrological Institutes, ratiometric techniques or natural physical constants. It may be offered to be in conformance with ANSI/NCSL Z540-1 1994, and returned with a "Report of Calibration" with "as found" and "as left" readings and includes a test accuracy ratios (TUR) where applicable (if less than 4:1). Cal stickers and seals are included.
This calibration is done under the guidelines of an accrediting body (NVLAP, A2LA, CLAS, UKAS and more) to ISO/IEC 17025:2017 standard and will be delivered with documentation according to the accrediting body.
After a repair a performance test is carried out to validate that the instrument is fully functional. No calibration certificate or associated material is provided.
|Level of service output||Functional test||Non-accredited calibration without data||Non-accredited calibration with data||ANSI/NCSL Z540.1||ISO 17025 accredited calibration|
|Validate instrument is functioning after repair|
|Calibrated to manufacturer's specification with equipment traceable to the SI|
|Certificate of calibration|
|As-found and as-left data|
|Apply decision rules for statements of conformity|
|Identify TURs < 4:1|
Fluke is dedicated to supporting all of the products it delivered to customers.
To see if your instrument can be calibrated by Fluke use this link. You can also set up an online account for the service.
Or email firstname.lastname@example.org or email@example.com to see if the instrument is supported.