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January, 2013

Dear Fluke Customer:

Fluke is voluntarily recalling certain 373, 374, 375 and 376 Digital Clamp Meters that were manufactured between September 1, 2010 and October 31, 2012. The models and serial numbers affected are listed in the table below.

Model Family

Manufacture Dates

Starting Serial No.

Ending Serial No.

Fluke-376

Sep 2010 – Feb 2011

14270001

15909999

Fluke-375

Sep 2010 – Mar 2011

14270001

16379999

Fluke-374

Oct 2010 – Feb 2011

14270001

16079999

Fluke-373

Oct 2010 – Oct 2012

14270001

21950000

To determine if your clamp meter is affected by this recall notice, enter your model and serial number in the box below and click "Check." Any serial number preceded or followed by the letter "R" is not affected by this recall notice. The image below shows where to find the model and serial number of the affected clamp meters.

* If serial number is not available, your product is part of the recall. Follow the recall instructions below.



If you own one of these clamp meters, please stop using it and send it back to Fluke for repair. If you are not the primary user of the Fluke 37X Series Clamp Meter, please pass this notice along to the appropriate people within your organization.

(Please only send the clamp meter – any test leads/boxes/manuals that are sent with the unit will NOT be returned.)


Description of the problem


The printed circuit assembly may not be properly fastened to the test lead input jack. This may result in inaccurate voltage readings, including a low or no voltage reading on a circuit energised with a hazardous voltage, presenting a shock, electrocution or thermal burn hazard.


Actions


Immediately stop using your affected 37X series clamp meter(s) even if you have not experienced problems.
Please follow the instructions below.

  • 1) Click this link to register your affected product online as part of the recall. Once your information is complete and you click "submit," you will receive an email with a printable, pre-paid and pre-addressed shipping label, a tracking number and a phone number for follow-up. Place the label on your shipping box and send to the address on the label. You should receive your unit back in 5 working days (1 week) from when it is shipped to Fluke. (Please only send the clamp meter – any test leads/boxes/manuals that are sent with the unit will NOT be returned.)

    OR
  • 2) Call your local service number and request an email with a printable, pre-paid and pre-addressed shipping label. (Please only send the clamp meter – any test leads/boxes/manuals that are sent with the unit will NOT be returned.) Specific country phone numbers are listed below.

UK: +44-20 7942 0700
Europe: +31 40-26751000
We are undertaking this voluntary recall because we place tremendous importance on our customer's safety and the reputation of our products. Please accept our apologies for any inconvenience caused by this action.

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