Calibration and Repair Services

Why Calibrate?

Measuring instruments are the 'heartbeat' of your company as they check and measure your production processes. They control the quality of your products and in the end are responsible for the success and the profitability of your business.

A regular check of your 'heartbeat' with traceable calibration equipment ensures your quality always matches the customer's expectations, which is vital where ISO 9000 certification is involved. Regular calibration lets you:

• Assure consistent quality of your production output
• Lower operating cost due to enhanced reliability
• Gain optimal access to international markets
• Establish a quality system
• Address quality audit and reviews
• Maintain quality of specifications
• Meet production control criteria
• Measure inspection and testing results
• Establish calibration traceability

ISO 9000: Traceable Calibration
'Calibration' means that the test results from a measuring device (or source) of unknown accuracy, are compared with a device whose accuracy is known. This device is universally accepted as a 'reference' and traceable to international standards.

Calibration records any deviation from this standard and corrects it when necessary. Each instrument has a specific calibration procedure which indicates exactly how and what must be checked. Regular and traceable calibration combines the forces of accuracy and certainty and provides you with the key aspect of ISO 9000 registration.

Contact your nearest Fluke Service Center for more information on these services. Find out about the wealth of Support Services available for your Calibration products.

Fluke Calibration

Calibration price is at a Flat Rate cost and covers all labor and equipment to perform one calibration required to meet the published factory specifications. The calibration is provided by Fluke, an ISO-9001 registered company, using standards and instruments traceable to national standards. This includes at a minimum, a Certificate of Calibration, a calibration label with the date of calibration and next calibration date. A tamper-proof calibration seal is also affixed to the instrument.

Calibration Product Offerings (U.S. only)

Performance test:

After a repair a performance test is carried out to validate that the instrument is fully functional. No cal certificate or associated material is provided.

Traceable calibration:

Your instrument is calibrated to manufacturer's specifications using test equipment traceable to National Institute of Standards and Technology (NIST) or other recognized standards or standards laboratories. It is returned with a Certificate of Calibration, calibration sticker, and seals. This calibration meets the requirements of ISO9000.

Z540-1 traceable calibration - w/o data:

Your instrument is calibrated to manufacturer's specifications using test equipment traceable to National Institute of Standards and Technology (NIST) or other recognized standards laboratories. It is processed in accordance with ANSI/NCSL Z540-1 1994*, and returned with a Z540-1 compliant "Certificate of Calibration". Calibration stickers and seals are included.

Z540-1 traceable calibration - with data:

Your instrument is calibrated to manufacturer's specifications using test equipment traceable to National Institute of Standards and Technology (NIST) or other recognized standards laboratories. It is processed in accordance with ANSI/NCSL Z540-1 1994*, and returned with a "Report of Calibration" with "as found" and "as left" readings including test uncertainties. Cal stickers and seals are included.

Accredited calibration:

This calibration is done under the guidelines of a national accrediting organization to the ANSI/ISO 17025 – 1999 standard and will be delivered with documentation according to the accrediting body.

Types Of Equipment

Fluke is able to support most test and measurement calibration requirements, including electrical, temperature, pressure, dimensional, torque and RF.

We calibrate equipment from most major manufactures, such as HP/Agilent, Tektronix and many others – but only for customers with a calibration or Test Equipment Asset Management (TEAM) program contract. Contact us at 1-800-337-5638 or serviceprograms@fluke.com if you would like to discuss a contract for your company.

Equipment types include:

• Multimeters, handheld to 8 digit bench meters
• Oscilloscopes – analog and digital
• Current Clamps
• Frequency Counters
• Thermometers
• Wattmeters, Power Analyzers
• Multifunction and Multiproduct calibrators
• Voltage, Current and Resistance Calibrators
• Process Calibrators
• Standard Resistors
• Zener Reference Standards
• Fluke Network Test Tools
• Pressure Meters

All of our Calibration and Repair Labs are accredited to 17025 and ISO 9001:2000. Lab scopes and Certificates of Accreditation are part of our Accreditation.

Getting Service

A Return Material Authorization (RMA) number is required for every instrument sent to Fluke for any type of service. The RMA number allows you to track your
instrument and easily check the status. There are 2 ways to obtain an RMA:

1. Use the Online Service RMA request form.
2. Contact us at 1-888-99-FLUKE

Information needed for your RMA

Please have following information available when requesting your RMA:

• Method of payment - Fluke accepts American Express, MasterCard, & Visa or valid purchase order number as a method of payment
• Shipping address
• Billing address
• Tax status (Taxable or tax exempt)
• Model and serial number of the instrument
• Type of service you're requesting

International Customers email an RMA request to service.international@fluke.com.

Shipping equipment to Fluke

• Please pack your equipment securely in your shipping container
• Mark the outside of the container with the Return Material Authorization (RMA) number
• Place all original paperwork and the RMA number inside the container
• You will receive shipping address instructions with the RMA
• An instrument sent to the incorrect address will be returned to the customer
• Fluke ships all units back UPS ground unless otherwise requested.

Standard Price Services

• One-time repair or cal at a fixed price
• Added support for your own maintenance program.
• Take advantage of Fluke's expertise and resources on an as-needed basis.

Fixed rate pricing

These cost-effective services can be used to repair or calibrate your Fluke equipment on a one-time basis. For customers who routinely service their own instruments, this service offers an easy way to smooth out your peak work loads. For others, it's an easy and economical way to take advantage of Fluke's extensive service capabilities.

The Standard Price Service Program sets a fixed charge for calibration and/or repair for each type of instrument. The calibration and/or repair price includes all labor and most materials required.

These standard prices, which are based on historical time and material averages, help you determine service costs in advance. They also eliminate potentially critical delays caused by quotation and approval procedures. Of course, some units may fall outside the scope of the program because of age, abuse or misuse. In such cases you will be advised and, only with your approval, charged on the basis of the actual labor and parts required. Evaluation fees may apply.

For more information

Contact us at 1-888-99-FLUKE or service@fluke.com.

Repair

Each Fluke Service Center is equipped with the necessary instruments, standards, procedures, and personnel to maintain Fluke products at peak performance. Proper use of measurement standards are carefully and continually monitored through a corporate controlled audit program.

Three ways to repair a product:

• Repair with Flat Rate
• Priority Service next on bench
• Repair by Replacement

Flat Rate Repair

Repair price is at a Flat Rate cost. It covers parts, labor, and calibration or performance tests necessary to repair the instrument and have it operate within published specifications. It also includes any factoryauthorized modifications to bring it up to current standards.

Repairs requiring replacement of cathode ray tubes, rechargeable battery packs, or mechanical and electromechanical parts are also excluded. Any excluded parts required to make the repair will be billed at the current published price. Prices do not include unrelated multiple assembly failures, workmanship related problems, accessories or evidence of abuse or overload.

Priority Service

Next on bench service is available for a nominal fee. Contact us at 1-888-99-FLUKE or service@fluke.com for pricing and availability.

Repair by Replacement (RBR)

Some Fluke products are classified as Repair by Replacement, in which case a replacement unit will be offered at a reduced price. If your unit is replaced instead of repaired, calibration costs may be additional.

SERVICE MATRIX

TYPE OF SERVICE PROVIDED OUTPUT/REPORTS	Performance Test	Traceable Calibration	Z540.1 Traceable Calibration WITHOUT Data	Z540.1 Traceable Calibration WITH Data	Accredited Calibration
Validate instrument is functioning after repair
Calibrated to MFG Spec with equipment traceable to NIST
Cert of Calibration
Calibration Sticker
Tamper Proof Seals
Z540.1 compliant
"Report of Calibration" including As Found, As Left & Test Uncertainties
NVLAP or A2LA Report of Calibration

Standards that we are accredited to:

ISO 9001:2000 NQA
ISO 17025 A2LA NVLAP

Standards that we comply with:

Z540.1