Étalonnage et Services de Réparation

It Pays to Calibrate Regularly

Measuring instruments are the 'heartbeat' of your company as they check and measure your production processes. They control the quality of your products and in the end are responsible for the success and the profitability of your business.

A regular check of your 'heartbeat' with traceable calibration equipment is essential. First, it ensures your quality always matches the customer's expectations which is vital where ISO 9000 certification is involved. Second, regular calibration pays dividends.

• Consistent quality of your production output.
• Lower operating cost due to enhanced reliability.
• Optimal access to international markets.
• Establishing a quality system.
• Address quality audit and reviews.
• Maintain quality of specifications.
• Meet production control criteria.
• Measure inspection and testing results.
• Establish calibration traceability.

ISO 9000: Traceable Calibration

'Calibration' means that the test results from a measuring device (or source) of unknown accuracy, are compared with a device whose accuracy is known. This device is universally accepted as a 'reference' and traceable to international standards. Calibration records any deviation from this standard and corrects it when necessary. Each instrument has a specific calibration procedure which indicates exactly how and what must be checked.

Regular and traceable calibration combines the forces of accuracy and certainty and provides you with the key aspect of ISO 9000 registration. Contact your nearest Fluke Service Center for more information on these services.

Calibration

Flat Rate Calibration

Calibration price is at a Flat Rate cost and covers all labor and equipment to perform one calibration required to meet the published factory specifications. The calibration is provided by Fluke, an ISO-9001 registered company, using standards and instruments traceable to national standards. This includes at a minimum, a Certificate of Calibration, a calibration label with the date of calibration and next calibration date. A tamper-proof calibration seal is also affixed to the instrument.

Types of Equipment

Fluke is able to support most test and measurement calibration requirements, including electrical, temperature, pressure, dimensional, torque and RF.

We calibrate and repair equipment from most major manufacturers, such as HP/Agilent, Tektronix and many others - but only for customers with a calibration contract.  Call 1-800-36-FLUKE or canadaservice@fluke.com if you would like to discuss a contract for your company.

Equipment types include:

• Multimeters, handheld to 8 digit bench meters
• Oscilloscopes – analog and digital
• Current Clamps
• Frequency Counters
• Thermometers
• Wattmeters, Power Analyzers
• Multifunction and Multiproduct calibrators
• Voltage, Current and Resistance Calibrators
• Process Calibrators
• Standard Resistors
• Zener Reference Standards
• Fluke Network Test Tools
• Pressure Meters

All of our Calibration and Repair Labs are accredited to 17025 and ISO 9001:2000. Lab scopes and Certificates of Accreditation are part of our Accreditation.

How to Ship Your Product to us for Service

For faster service turnaround, complete our On-Line Service Request form for an immediate quotation on repair and calibration pricing. Print your quotation and include it with your shipment.

Note:  If you enter a product number and it is not recognized by the system - please contact us directly at 800-363-5853.

Ship your instrument to :
Fluke Electronics Canada LP
Attention: Service Department
400 Britannia Road East Unit 2
Mississauga  ON  L4Z 1X9

Or include your return address, contact name, phone number and fax number, Fault Report (if available), and what type of service is required. Ship to the above address and we will call you with the estimate of your repair.

Repair

Each Fluke Service Center is equipped with the necessary instruments, standards, procedures, and personnel to maintain Fluke products at peak performance. Proper use of measurement standards are carefully and continually monitored through a corporate controlled audit program.

Fluke's Customer Support Services group is dedicated to a single goal: provide the best possible service for both our products and our customers.

Flat Rate Repair

Repair price is at a Flat Rate cost and includes calibration at no additional cost. It covers parts, labor, and calibration or performance tests necessary to repair the instrument and have it operate within published specifications. It also includes any factory-authorized modifications to bring it up to current standards. Certain expensive, low failure-rate parts and covers are excluded. Some Fluke products are classified as Repair by Replacement and will not be assessed. A replacement unit will be offered at a reduced price. Repairs requiring replacement of cathode ray tubes, rechargeable battery packs, or mechanical and electromechanical parts are also excluded. Prices do not include unrelated multiple assembly failures, workmanship related problems, or evidence of abuse or overload. Any excluded parts required to make the repair will be billed at the current published price. Prices do not include GST or provincial taxes. If your unit is replaced instead of repaired, calibration costs may be additional.

These cost-effective services can be used to repair or calibrate your Fluke equipment on a one-time basis. For customers who routinely service their own instruments, this service offers an easy way to smooth out your peak work loads. For others, it's an easy and economical way to take advantage of Fluke's extensive service capabilities.

The Flat Rate Service Program sets a fixed charge for calibration and/or repair of most instruments. The calibration and/or repair price includes all labor and most materials required.  These flat rate prices, which are based on historical time and material averages, help you determine service costs in advance. They also alleviate potentially critical delays caused by quotation and approval procedures. Of course, some instruments may fall outside the scope of the program because of age or abuse. In such cases you will be advised and, only with your approval, charged on the basis of the actual labor and parts required.

Take advantage of our On-Line Service Request quotation utility to get a repair and calibration pricing quote or for more information on flat rates, time and material, calibration data, etc.

Asset Management

Managing multiple pieces of equipment at multiple sites is easy with a Fluke asset management agreement.

• Single or multiple locations
• Customized reports in either electronic or paper format
• Automatic instrument recall
• Tracking of instruments, with information that is important to you, such as asset numbers, users, department, etc.
• Fixed blended price for multiple locations
• Centralized management

For more information on our asset management services, contact us at 1-800-36-FLUKE (1-800-363-5853) or canadaservice@fluke.com.

On-Site Services

Fluke's on-site service is a popular choice when you wish to avoid downtime. We offer on-site calibration for most makes of instruments and calibration management for sites with large quantities of equipment. Taking advantage of our on-site services provides maximum uptime for your instruments and eliminates shipping costs.

For more information on our on-site services, contact us at 1-800-36-FLUKE (1-800-363-5853) or canadaservice@fluke.com.