Service and Technical Support
|Calibration ||Repair ||Troubleshooting ||Service |
Fluke's Customer Support Services group is dedicated to a single goal: provide the best possible service for both our products and our customers. Discover the comprehensive package of Calibration services you gain access to through one of our many certified service centers located strategically throughout the world.
Flat Rate Calibration
Calibration price is at a Flat Rate cost and covers all labor and equipment to perform one calibration required to meet the published factory specifications. The calibration is provided by Fluke, an ISO-9001 registered company, using standards and instruments traceable to national standards. This includes at a minimum, a Certificate of Calibration, a calibration label with the date of calibration and next calibration date. A tamper-proof calibration seal is also affixed to the instrument.
It Pays to Calibrate Regularly
Measuring instruments are the 'heartbeat' of your company as they check and measure your production processes. They control the quality of your products and in the end are responsible for the success and the profitability of your business.
A regular check of your 'heartbeat' with traceable calibration equipment is essential. First, it ensures your quality always matches the customer's expectations which is vital where ISO 9000 certification is involved. Second, regular calibration pays dividends.
- Consistent quality of your production output.
- Lower operating cost due to enhanced reliability.
- Optimal access to international markets.
- Establishing a quality system.
- Address quality audit and reviews.
- Maintain quality of specifications.
- Meet production control criteria.
- Measure inspection and testing results.
- Establish calibration traceability.
ISO 9000: Traceable Calibration'Calibration' means that the test results from a measuring device (or source) of unknown accuracy, are compared with a device whose accuracy is known. This device is universally accepted as a 'reference' and traceable to international standards. Calibration records any deviation from this standard and corrects it when necessary. Each instrument has a specific calibration procedure which indicates exactly how and what must be checked.
Regular and traceable calibration combines the forces of accuracy and certainty and provides you with the key aspect of ISO 9000 registration. Contact your nearest Fluke Service Center for more information on these services.
Types of Equipment
Fluke is able to support most test and measurement calibration requirements, including electrical, temperature, pressure, dimensional, torque and RF.
We calibrate and repair equipment from most major manufacturers, such as HP/Agilent, Tektronix and many others - but only for customers with a calibration contract. Call 1-800-36-FLUKE or [email protected] if you would like to discuss a contract for your company.
Equipment types include:
- Multimeters, handheld to 8 digit bench meters
- Oscilloscopes – analog and digital
- Current Clamps
- Frequency Counters
- Wattmeters, Power Analyzers
- Multifunction and Multiproduct calibrators
- Voltage, Current and Resistance Calibrators
- Process Calibrators
- Standard Resistors
- Zener Reference Standards
- Fluke Network Test Tools
- Pressure Meters
All of our Calibration and Repair Labs are accredited to 17025 and ISO 9001:2000. Lab scopes and Certificates of Accreditation are part of our Accreditation.
HOW TO SHIP YOUR PRODUCT TO US FOR SERVICES
For faster service turnaround, complete our On-Line Service Request form for an immediate quotation on repair and calibration pricing. Print your quotation and include it with your shipment.
Note: If you enter a product number and it is not recognized by the system - please contact us directly at 800-363-5853.
Ship your instrument to :
Fluke Electronics Canada LP
Attention: Service Department
400 Britannia Road East Unit 2
Mississauga ON L4Z 1X9
Or include your return address, contact name, phone number and fax number, Fault Report (if available), and what type of service is required. Ship to the above address and we will call you with the estimate of your repair.
Managing multiple pieces of equipment at multiple sites is easy with a Fluke asset management agreement.
- Single or multiple locations
- Customized reports in either electronic or paper format
- Automatic instrument recall
- Tracking of instruments, with information that is important to you, such as asset numbers, users, department, etc.
- Fixed blended price for multiple locations
- Centralized management
For more information on our asset management services, contact us at 1-800-36-FLUKE (1-800-363-5853) or [email protected].
On-Site ServicesFluke's on-site service is a popular choice when you wish to avoid downtime. We offer on-site calibration for most makes of instruments and calibration management for sites with large quantities of equipment. Taking advantage of our on-site services provides maximum uptime for your instruments and eliminates shipping costs.
For more information on our on-site services, contact us at 1-800-36-FLUKE (1-800-363-5853) or [email protected].
Each Fluke Service Center is equipped with the necessary instruments, standards, procedures, and personnel to maintain Fluke products at peak performance. Proper use of measurement standards are carefully and continually monitored through a corporate controlled audit program.
Fluke's Customer Support Services group is dedicated to a single goal: provide the best possible service for both our products and our customers.
Flat Rate RepairRepair price is at a Flat Rate cost and includes calibration at no additional cost. It covers parts, labor, and calibration or performance tests necessary to repair the instrument and have it operate within published specifications. It also includes any factory-authorized modifications to bring it up to current standards. Certain expensive, low failure-rate parts and covers are excluded. Some Fluke products are classified as Repair by Replacement and will not be assessed. A replacement unit will be offered at a reduced price. Repairs requiring replacement of cathode ray tubes, rechargeable battery packs, or mechanical and electromechanical parts are also excluded. Prices do not include unrelated multiple assembly failures, workmanship related problems, or evidence of abuse or overload. Any excluded parts required to make the repair will be billed at the current published price. Prices do not include GST or provincial taxes. If your unit is replaced instead of repaired, calibration costs may be additional.
These cost-effective services can be used to repair or calibrate your Fluke equipment on a one-time basis. For customers who routinely service their own instruments, this service offers an easy way to smooth out your peak work loads. For others, it's an easy and economical way to take advantage of Fluke's extensive service capabilities.
The Flat Rate Service Program sets a fixed charge for calibration and/or repair of most instruments. The calibration and/or repair price includes all labor and most materials required. These flat rate prices, which are based on historical time and material averages, help you determine service costs in advance. They also alleviate potentially critical delays caused by quotation and approval procedures. Of course, some instruments may fall outside the scope of the program because of age or abuse. In such cases you will be advised and, only with your approval, charged on the basis of the actual labor and parts required.
Take advantage of our On-Line Service Request quotation utility to get a repair and calibration pricing quote or for more information on flat rates, time and material, calibration data, etc.
|Fluke Ti400, Ti300, Ti200 (.pdf) »|
Fluke TiX560, TiX520 (.pdf) »
Fluke TiS65/60, TiS55/50, TiS45/40, TiS20, TiS10 (.pdf) »
Fluke Ti125, Ti110, Ti105, Ti100, Ti95, Ti90, TiR125, TiR110, TiR105 (.pdf) »
Fluke Ti55, Ti50, Ti45, Ti40, Ti35 (.pdf) »
Fluke Ti32, Ti29, Ti27, TiR32, TiR29, TiR27 (.pdf) »
Fluke Ti25, Ti10, Ti9, TiR1, TiR, TiRx, TiS, TiXB (.pdf) »
Canada | Fluke
|Company name: |
|FLUKE ELECTRONICS CANADA, INC|
400 Britannia Road East, Unit # 1
Mississauga, Ontario L4Z 1X9
To ensure that you realize maximum productivity from your equipment and assist you in building the base for your own ISO quality management program, Fluke Calibration is committed to helping you achieve the highest possible quality standards. We can help you keep your test, measurement, and calibration equipment at consistently high levels of operation and accuracy. Fluke Calibration is dedicated to ISO standards in controlling our own processes and quality of support.
For more information on these services contact us at:
+1-800-363-5853 or [email protected]
CLAS Certificate Number 95-02 »
Fluke Calibration Canada's ISO9000 certificate »
In Canada, the accreditation of calibration laboratories is the shared responsibility of the Standards Council of Canada (SCC ») Program for the Accreditation of Laboratories-Canada (PALCAN), and the National Research Council of Canada (NRC ») Calibration Laboratory Assessment Service (CLAS »). The CLAS program provides quality system and technical assessment services and certification of specific measurement capabilities of calibration laboratories in support of the Canadian National Measurement System. CLAS ».
Are you QS9000 or do you need the services of a ISO/IEC 17025 accredited facility? Have a look at our Certificate of Accreditation (.pdf) »
A2LA 17025 accreditation
Some calibrations offered by Fluke Calibration are performed under accreditation by the American Association for Laboratory Accreditation (A2LA). The Fluke laboratories accredited by A2LA are identified below. Find more information regarding the A2LA organization and accreditation at A2LA ».
NVLAP 17025 accreditation
Some calibrations offered by Fluke Calibration are performed under accreditation by the National Voluntary Laboratory Accreditation Program (NVLAP). The Fluke Calibration laboratories accredited by NVLAP are identified below. Find more information regarding the NVLAP organization and accreditation at NVLAP »
Fluke, Everett – Service Center
A2LA Scope of Accreditation »
Certificate and scope apply to A2LA calibration options for new and serviced electrical calibration products.
Fluke Calibration, Everett – Fluke Park Laboratories
NVLAP Certificate of Accreditation »
NVLAP Scope of Accreditation »
Certificate and scope apply to NVLAP calibration options for new and serviced electrical calibration products, all calibrations of new and serviced Hart model metrology wells, and all new and serviced Ruska or Pressurements model pressure calibration products (7xxx pressure controllers and monitors).
Fluke Calibration, American Fork – Primary Temperature Lab
NVLAP Certificate of Accreditation »
NVLAP Scope of Accreditation »
Certificate and scope apply to all calibrations performed on new and serviced Hart model primary temperature calibration products, probes and readouts, and service of temperature products from other manufacturers.
Calibration Program and Activities Quality Assurance Manual »
Fluke Calibration, Phoenix – Primary Pressure and Flow Lab
A2LA Certificate of Accreditation »
A2LA Scope of Accreditation »
Certificate and scope apply to all calibrations performed on all new and serviced DHI model gas flow and primary pressure calibration products (molbox, molbloc, PG7000, FPG8601) and service of pressure products from other manufacturers.
Fluke Calibration, Houston – Primary Pressure Lab
NVLAP Scope of Accreditation »
Certificate and scope apply to all calibrations performed on all new and serviced Ruska or Pressurements model pressure calibration products (7xxx pressure controllers and monitors, 24xx piston gauges, P3xxx and M3800 deadweight testers) and service of pressure products from other manufacturers.
Priority Support ProgramsFluke provides support programs for many of its products to help maximize your investment. Following are brief details on some programs. Please call 1-800-36-FLUKE (1-800-363-5853) or e-mail [email protected] for more information.
Priority Support Gold for Fluke Networks test tools
- Free repairs and loaner equipment - You receive Priority 1 service - all shipping paid
- Unlimited 24x7 technical support - call anytime, from anywhere in the world - toll free or use priority e-mail
- Free training - unlimited access to web based training
- Unlimited access to our Knowledge Base - the storehouse of valuable proprietary information
- Free software upgrades - you will never be out of date
- Free annual standard calibration or performance verification
Support Services for Discontinued Products Fluke recognizes the importance of continued support services for discontinued products. Providing support services is an important element to ensure that Fluke products meet customer's expectations during the active life of the product.
Our policy is to provide support services for a specified minimum period of time after a product has been discontinued from production. Contact the Fluke Service Centre for more information.
Return for Service: Online RMA and Service Quotes
Receive a Quote for ServiceYou can print a quotation and even a packing slip, right from your computer and inquire about the status of your repair orders.
Here's How it WorksSimply go to the online Service RMA (Return Material Authorization) request form and register, then after logging in click on one of these quick links:
- Create Service Order: Create and submit an order for calibration or repair services for a single instrument or multiple instruments.
- Create Service Quote: Generate a printable quote for calibration or repair services.
- Order Status: The online system notifies you by email when your order arrives. This link enables you to track your order status as it moves through the system.
- User Profile Settings: Manage your account information.
Get Started TodayOnline RMA and Service Quote Form »